elev8 hospitality
Elev8 Hospitality, built on the foundation of our 8 tenets, is powered by two complementary strategic platforms: Elevate People and Elevate Experiences.
Together, they bring our hospitality approach to life, inspiring people-first service that leads to strong business results and leaves a lasting impression. All tenets drive our hospitality culture at Eurest.
Elevate Experiences is our guest- and client-focused platform that shapes memorable guest moments.By combining insights with execution, we deliver personalized experiences that reflect our clients culture and exceed expectations.
Events
The Fresh Fork catering makes it easy to plan events that leave a lasting impression—from everyday meetings to elevated celebrations. We offer flexible, seasonal menu options and a seamless planning experience
CONNECTIONS
We create purposeful connections with internal departments, subject matter experts, and third-party partners to provide personalized solutions. We deepen client relationships through QBRs, sales engagement, and retention efforts. By fostering collaboration inside and outside the organization, we build a network that supports long-term growth and shared success.
Voices
Our Voice of the Customer program actively gathers guest feedback to deeply understand preferences, identify trends, and personalize each experience. We lean heavily into guest and client feedback to amplify diverse perspectives and ideas to continue to improve the guest experience.
Results
Using insights collected from our guests, our teams, and real-time hospitality analytics and reporting, we proactively refine service efficiency and personalize guest interactions, ensuring memorable, high-quality experiences during every visit.
Our structured training and development platform focused on empowering Eurest teams to advance in their careers and succeed at every stage.
Development
We grow talent through structured onboarding through programs like LIFT and Eurest University, leadership training, and continuous skill-building designed to uphold our hospitality standards.
Recognition
Celebrating accomplishments is core to our culture at Eurest. Through initiatives like HERO, Service Awards, and team-based recognition, these efforts foster a culture of appreciation, shining a spotlight on contributions that drive our company’s success.
Engagement
Through our employee engagement platform, we foster team collaboration, motivation, and a culture of shared success.
Excellence
Our Centers for Excellence (CFEs) embody Eurest’s principles, educating teams and shaping a culture of excellence that drives consistent results. We recognize and certify teams that exemplify operational excellence, setting benchmarks for service quality and best practices across Eurest.
Achieving Excellence
Eurest is an organization with a steep culinary heritage and we pride ourselves on culinary development. Through our Centers for Excellence (CFE), new initiatives and systems, food program innovations and retail merchandising strategies are constantly introduced and evaluated at the CFEs to guarantee our commitment of providing our customers with the latest and greatest dining service experience.
Centers for Excellence (CFEs)
Eurest’s parent company, Compass Group, has a vision of being a world-class provider of contract foodservice, renowned for our great people, great service and great results. This is personified daily at our Centers for Excellence (CFE) locations.
CFE accounts are locations that have been certified as pinnacles of excellence among all Compass Group clients. These centers share best practices, develop new programs, and create innovation while providing superior service and great food. It gives accounts in all regions a chance to see firsthand the best examples of our programs.
Highlights Include:
- CFE accounts are selected in partnership with clients
- CFE managers are highly regarded, proven leaders in the Compass Group organization.
- CFE units are supported by senior operation management, regional chefs and regional marketing managers in order to ensure that they consistently maintain the highest standards
- New initiatives and systems, food program innovations, brand and retail merchandising strategies are constantly introduced
CFE Activities Often Include:
- Testing new programs/stations and specific food products from manufacturers.
- Developing revenue builders, such as à la carte, breakfast and catering programs.
- Corporate and Eurest training
- Hosting meetings for area operations.
- Showcase tours for potential customers. Neighboring clients may visit when considering Eurest as a service provider.
CFE Accounts as Training Centers
CFE accounts receive the bonus of having additional resources in the form of trainees. orientation trainees, culinary school (such as Johnson and Wales) co-op program attendees, and project readiness trainees all work hands-on in CFE units.
Nominated Compass Group associates have the opportunity to learn experientially by working with the CFE team to cover all job functions of unit management while participating in daily operations. Topics covered during this training period include culinary, marketing, catering, financials, unit strategy, human resources, and safety.
Within the past year, approximately 6,000 associates have polished their skills at CFEs, which have proudly been dubbed the “best and brightest” units in the country.
CFE accounts also host Compass Community Councils, where local managers and chefs from all Compass sectors network and share ideas. This enables local managers to develop a support network that is close at hand and always available when needed.
